Contact TKG

Headquarters Located

The KoKoMo Group
21 Shalimar Lane
Panorama Village, TX 77304

Phone 936-647-5432

Phone Contact

For information, sales, or support:

Office hours are from
                      8:30 AM to 5:00 PM CT

After hours support:
If you require emergency service please call 936-647-5432

For email contact, please click here

Feel free to send us your questions. We value your patronage and desire to help you in any way possible. To ensure a prompt reply, be sure to include specific details about your question, including your administrator log in name or account number.

Due to the number of customers we deal with on a daily basis, we prefer that you e-mail us with any questions you may have. We can answer 100 E-mail questions much quicker than 100 phone calls. This facilitates a better response time not only for you but for all of our customers. If you have any suggestions about our service, please bring it to our attention and we will look into the matter immediately. Our goal is to provide the best service possible.

Reactivation
If you are deactivated for any reason, please e-mail or contact us by phone as soon as possible

Support
Please use this for problems with your service or site.

Modify
Please use this for submitting information for modifying your existing service or site.

Sales Or Presales
Please use this for any new service or questions

We will do what ever is needed to make your experience with The KoKoMo Group the very best.

Contact Information
E-mail contact is available 24 hours a day, 7 days a week. Phone contact is available during weekdays from 9am-11pm EST. When contacting us with technical support questions, please give us the following information:

Your domain name or account number
Your e-mail address:
Your name:

This information will allow us to bring up your records to help facilitate answering your technical support questions.

E-mail contacts.
Any questions regarding sales (server orders, special options, features, etc.) should be directed to the e-mail address above.

Any and all technical questions (configurations, basic info., specific info., etc.) should be directed to the e-mail address above. Questions will be forwarded to the appropriate parties needed to answer your questions quickly. You can usually expect a response to your question(s) within a few minutes to a few hours. This response will include a work order number in the subject line. Please refer to this number when corresponding with us. Our support technicians answer e-mail 24 hours a day, so you should expect an answer relatively quick.

Any questions regarding billing (Rates, Changes, Information, etc.) should be directed to the e-mail address above.

Any questions regarding CGI configuration or custom CGI programming should be directed to the e-mail address above. Please be aware that help for configuring your CGI scripts will be limited, since CGI programming is not our primary function and most CGI programming is handled by our in-house programmers as an add-on service. You should always check with the original author of the CGI script you are using for any kind of help before asking us. : ---------------

Tech Support Information:
Please be aware that our number is NOT for tech support. If you wish to call in your tech support questions, please call 936-647-5432. Phone tech support is limited to Tier1 tech support (basic configuration, general questions, etc.). Tier 1 tech support cannot answer questions regarding technical server information. For specific technical information, please e-mail: TECH SUPPORT They will forward your questions to the appropriate party to answer your questions. You can usually expect a response to your questions within a few hours at most. If you do not receive a response within 24 hours, please try to e-mail your questions again or call the tech support phone line.

Reminder: e-mail us your questions first before calling for tech support.