Feel free to send us your questions. We value your patronage and desire to help you in any way possible. To ensure a prompt reply, be sure to include specific details about your question, including your administrator log in name or account number.

Due to the number of customers we deal with on a daily basis, we prefer that you e-mail us with any questions you may have. We can answer 100 E-mail questions much quicker than 100 phone calls. This facilitates a better response time not only for you but for all of our customers. If you have any suggestions about our service, please bring it to our attention and we will look into the matter immediately. Our goal is to provide the best service possible.

Re-activation
If you are de-activated for any reason, please e-mail support@thekokomogroup.com
or contact us by phone as soon as possible at 803.831.6241

Support
Please use this for problems with your service or site or for submitting information for modifying your existing service or site.

Sales
Please use this for any new service or questions

We will do what ever is needed to make your experience with The KoKoMo Group the very best.

Contact Information
E-mail contact is available 24 hours a day, 7 days a week. Phone contact is available during weekdays from 9am-11pm EST. When contacting us with technical support questions, please give us the following information:

Your domain name or account number
Your e-mail address:
Your name:

This information will allow us to bring up your records to help facilitate answering your technical support questions.

E-mail contacts.
SALES:. Any questions regarding sales (server orders, special options, features, etc.) should be directed to the e-mail address above.

TECH SUPPORT: Any and all technical questions (configurations, basic info., specific info., etc.) should be directed to the e-mail address above. Questions will be forwarded to the appropriate parties needed to answer your questions quickly. You can usually expect a response to your question(s) within a few minutes to a few hours. This response will include a work order number in the subject line. Please refer to this number when corresponding with us. Our support technicians answer e-mail 24 hours a day, so you should expect an answer relatively quick.

BILLING: Any questions regarding billing (Rates, Changes, Information, etc.) should be directed to the e-mail address above.

Reminder: e-mail us your questions first before calling for tech support.