Do you offer domain registration?
Yes! Please contact us at 1.877.956.5666

Can I transfer an existing domain name to your services?
Yes. If you have an existing domain, we will send you instructions. This must be completed in order to move your site to our servers.

How long does it take before my domain name is active?
Once the InterNIC announces that your domain name has been registered (or transferred, if applicable), it usually takes 4 to 6 hours before it is active. All Internet providers must update their records (DNS tables) to reflect new site locations. This is called propagation.

What is the fee for domain registration?
The charge is $10.00 per year (if you also host with us) to register a new domain name.
Host with us with no server setup fee.

Is there a limit to the number of hits I can receive each month?
No. Our experience has shown that 300 to 500 MB/month is more than enough data transfer for 90 (+)% of all web sites and we use it as a benchmark. Depending on the quantity and size of your files, 1000MB could support many thousands of hits per week.

How do I transfer files to my web site?
Files must be transferred to the web server via File Transfer Protocol (FTP). If you have a PPP Internet account and need FTP software, you can download a program for either the PC or Mac from our site. Internet providers such as AOL, CompuServe, and Prodigy may have a built-in FTP interface. An FTP tutorial is available for first time users. We offer unlimited FTP access.

Will I have unlimited access to update my pages?
You have unlimited access via FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your convenience.

Can multiple domains point to the same HTML files?
In general, if you have more than one domain account at TKG we can point each domain address to the same HTML files.

Can I use my account for commercial purposes?
Yes, you can use your account for commercial purposes. The World Wide Web has become a most efficient and cost-effective means of making information, products and services available to the users of the Internet community. Our Virtual Servers secure processing is available using SSL and PGP to provide an environment whereby payment information (such as a credit card number) or confidential information (such as a custom form) can be transmitted from web browser to web server in an encrypted mode. Look for the solid key for secure transaction licensing.

Do you offer technical support to customers?
Yes. We encourage our customers to send email to Support with questions or concerns about their services. We are relatively quick to respond to support email around the clock. If we cannot offer a solution to a concern within a reasonable time frame, we will invite you to call us or we'll call you directly.

How long does it take to set up a new account?
Orders for service will be configured within a few hours or by the end of the day. Once an account is set up, we eill notify you and send an activation notice to you via email including a user ID, password, and FTP hostname.

How do I place an order?
You can place an order for an account directly from our web site 24 hours a day or by calling toll free 1.877.956.5666 between the hours of 9 AM to 5 PM eastern time, 7days a week.